At Fashilyx, we want every woman to feel confident and satisfied with her purchase. If for any reason you are not completely happy with your dress order, our Refund and Returns Policy is designed to make the process simple, transparent, and stress-free.
Eligibility for Returns
Items must be returned within 14 days of delivery.
Dresses must be unworn, unwashed, and in original condition with all tags attached.
Returns will not be accepted if the item shows signs of wear, damage, or alteration.
For hygiene reasons, accessories and final-sale items are non-returnable.
Refund Process
Once your return is received and inspected, we will notify you by email.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to a faulty or incorrect item.
Exchanges
We currently offer exchanges for size or color of the same dress, subject to availability.
If the requested item is unavailable, a refund will be issued instead.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect dress, please contact us within 48 hours of delivery. Our team will arrange a replacement or a full refund at no extra cost.
How to Start a Return
Contact our Customer Support at support@fashilyx.com with your order number and reason for return.
Our team will provide you with a return authorization and shipping instructions.
Pack the dress securely in its original packaging and ship it back to us.
International Returns
International customers are responsible for return shipping costs.
Customs duties and taxes are non-refundable.
Final Note
At Fashilyx, we are committed to delivering high-quality women’s dresses that combine elegance, comfort, and style. Our Refund and Returns Policy ensures that your shopping experience remains safe, transparent, and worry-free.
What is Fashilyx refund and returns policy?
Our policy allows customers to return eligible dresses within a specified period if they are not satisfied. We aim to make the process simple and transparent, ensuring that you feel confident when shopping with us.
How long do I have to return a dress?
You may return a dress within 14 days of receiving your order. This timeframe ensures you have enough opportunity to try the item, check the fit, and decide if it meets your expectations.
Are all dresses eligible for returns?
Most dresses are eligible, but items marked as “final sale” or “clearance” may not qualify. We clearly indicate return eligibility on each product page to avoid confusion.
What condition must the dress be in to qualify for a return?
The dress must be unworn, unwashed, and in its original packaging with all tags attached. This ensures that the item can be resold and maintains our quality standards.
How do I start the return process?
You can initiate a return by contacting our customer support team through the Refund and Returns page. They will provide you with instructions and a return authorization number to include with your package.
Do I have to pay for return shipping?
Return shipping costs are generally the responsibility of the customer unless the item was defective or incorrect. In such cases, Fashilyx will cover the return shipping fees.
How long does it take to receive a refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned item. The amount will be credited back to your original payment method.
Can I exchange a dress instead of requesting a refund?
Yes, exchanges are available if you prefer a different size, color, or style. Our team will guide you through the process to ensure you receive the replacement quickly.
What should I do if I receive a damaged or defective dress?
If your dress arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund and cover all related shipping costs to resolve the issue promptly.
Why does Fashilyx have a returns policy?
Our returns policy is designed to protect customers and ensure satisfaction. We want you to feel secure when shopping with us, knowing that you can return or exchange items if they don’t meet your expectations.
