At Fashilyx, we want every woman to feel confident and satisfied with her purchase. If for any reason you are not completely happy with your dress order, our Refund and Returns Policy is designed to make the process simple, transparent, and stress-free.
Eligibility for Returns
Items must be returned within 14 days of delivery.
Dresses must be unworn, unwashed, and in original condition with all tags attached.
Returns will not be accepted if the item shows signs of wear, damage, or alteration.
For hygiene reasons, accessories and final-sale items are non-returnable.
Refund Process
Once your return is received and inspected, we will notify you by email.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to a faulty or incorrect item.
Exchanges
We currently offer exchanges for size or color of the same dress, subject to availability.
If the requested item is unavailable, a refund will be issued instead.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect dress, please contact us within 48 hours of delivery. Our team will arrange a replacement or a full refund at no extra cost.
How to Start a Return
Contact our Customer Support at support@fashilyx.com with your order number and reason for return.
Our team will provide you with a return authorization and shipping instructions.
Pack the dress securely in its original packaging and ship it back to us.
International Returns
International customers are responsible for return shipping costs.
Customs duties and taxes are non-refundable.
Final Note
At Fashilyx, we are committed to delivering high-quality women’s dresses that combine elegance, comfort, and style. Our Refund and Returns Policy ensures that your shopping experience remains safe, transparent, and worry-free.
